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Certain Xbox Series X units may encounter a disc drive problem where discs become stuck halfway in the drive. This issue is often accompanied by loud clicking or grinding noises, posing a significant concern for users.
Given that the issue lies with the disc drive itself rather than the discs being inserted, it’s advisable to reach out to Microsoft for repair or replacement using the contact methods mentioned above.
Fortunately, resolving the problem doesn’t appear overly complex. According to reports, multiple Xbox Series X users experiencing the same issue attributed it to the dust cover protecting the disc drive. Users have reported that applying gentle pressure with the palm of their hand is often sufficient to loosen this cover and allow the disc to slide in.
Image Credit: Gamingbible
It’s important to note that while there have been reports of this workaround, no verified videos are demonstrating its effectiveness, and we haven’t tested it ourselves. To reiterate, we do not recommend forcibly inserting a disc into your console. Doing so may damage the disc drive, likely voiding your warranty, and potentially resulting in a damaged game disc as well.
Discs Won’t Play at All in the Xbox Series X
Certain Xbox Series X units may encounter an issue where discs fail to be recognized altogether. This problem persists regardless of the type of disc inserted, whether it be Xbox One games, Blu-rays, or DVDs. Suppose you experience difficulties with a specific disc. In that case, it’s recommended to clean it with a damp microfiber cloth, allow it to dry, and then attempt playback on a different Xbox console.
Potential Solution: If your Xbox Series X fails to recognize a disc upon insertion or prompts you to insert a disc despite one being present, there are two potential underlying issues. Firstly, according to Microsoft, there may be an issue with your console’s power mode, affecting a small number of units. Alternatively, the problem may lie with the disc drive itself.
Fortunately, you can address the power mode issue independently. To do so, follow these steps:
Press the Xbox button on your controller.
Select “Settings” (cog icon).
Navigate to “Profile & System” > “Settings” > “General” > “Power Mode & Start-Up.”
Under “Power Mode,” select “Energy-Saving.”
Hold down the Xbox button on your console for 10 seconds until it completely shuts down.
Power on your Xbox Series X and attempt playback with the disc again.
If this fails to resolve the issue, it’s likely a problem with the disc drive. In such cases, it’s recommended to contact Microsoft to arrange for a repair or replacement of your console.
2 – Xbox Series X won’t turn on
If your Xbox Series X fails to power on, it’s likely due to an issue with the internal power supply. Microsoft states that these issues often occur following a power surge, causing the power supply to reset itself. However, there are troubleshooting steps you can take to address this problem before contacting Microsoft for assistance.
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Image Credit: Appuals
Before attempting to reset the power supply, it’s advisable to perform some standard troubleshooting steps. First, ensure that the outlet the console is plugged into is working fine by testing it with another device. If the outlet is not the issue, you can proceed with resetting the internal power supply as follows:
Unplug the power cord of the Xbox Series X from the outlet.
Leave the power cord unplugged for 10 seconds.
Plug the power cord back into the outlet.
If the console still fails to power on, and you have confirmed that the outlet is not the problem, try using a different power cord. Check if the steps above can resolve the issue. However, if they persist, it indicates a problem with the power supply that requires servicing. In such cases, it’s recommended to contact Microsoft for further assistance using the options provided above.
3 – No Signal to TV or Corrupted Image
Some users encounter problems with no signal being displayed on their TV or a corrupted image when using the Xbox Series X, particularly with features like 4K HDR at 120Hz with variable refresh rate, enabled by HDMI 2.1. While the included HDMI 2.1 cable supports these features, compatibility issues may arise with certain TVs, especially those supporting variable refresh rates from LG, Samsung, or Vizio.
Ensure your TV firmware is up to date as updates often include support for external devices like the Xbox Series X. If issues persist, consider booting your console into safe mode and adjusting the resolution and refresh rate settings to match your TV’s capabilities. If problems persist, try disabling the variable refresh rate on your TV, referring to the manual for instructions.
Image Corrupted via Reddit’s r/xboxone.
4 – Console Displays Incorrect Resolution
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